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Troubleshoot the "Unable to find an activated license" problem

Follow the steps below and, after each step, check whether the "Unable to find an activated license" problem is solved:
  • Make sure that you have a license of the Floating User type activated on your remote computer (hereinafter referred to as License Manager PC or LM PC). Note: for TestComplete, you must have at least the Platform license activated. The info about your licenses can be found in your MySmartBear account. If the license isn't activated yet, please activate it as it's described here:
  • Adjust the following settings:
On the License Manager PC:
  • Open the http://localhost:1947/_int_/config_from.html URL in a web browser.
  • Enable the "Allow Access from Remote Clients" option, specify "allow=all" in the "Access Restrictions" box and click Submit. Here is what this page should look like:
User-added image
On the Client PC:
  • Open the http://localhost:1947/_int_/config_to.html URL in a web browser.
  • Disable the "Broadcast Search for Remote Licenses" option, in the "Specify Search Parameters" box, enter the IP address of your LM PC and click Submit. Note: the IP address can be local or static external (if your LM PC is located outside of your local network). Here is what this page should look like: 
User-added image
  • Make sure that the 1947 TCP port is opened:
  • Open the http://localhost:1947/_int_/config.html URL on the LM PC.
  • Enable the "Allow Remote Access to ACC" option and click Submit.
  • Open the http://ADDRESS:1947/_int_/config.html URL on the Client PC (replace ADDRESS with the IP address of your LM PC).
  • If this page cannot be displayed, it can mean that communication via 1947 TCP port is blocked by firewalls or proxies. Ask your network administrator for help with the firewall or proxy settings configuration to allow the traffic via this port.
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